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Jackson-Stops Privacy and Cookies Policy

Our Privacy Policy is updated from time to time, so please check our website regularly to ensure you are fully up-to-date with how we deal with the information you have provided to us.

GENERAL

Jackson-Stops is a consortium made up of 24 companies with over 40 offices nationwide. Information concerning each privately owned legal entity within the consortium, which trade collectively as ‘Jackson-Stops’ and their respective office locations can be found here . For details of these locations please visit the following link: www.jackson-stops.co.uk/about-us/find-our-offices.html. Where you interact with a particular office, for example to arrange a viewing or wish to discuss your property, please note that the office you liaise with will be a Data Controller of your Personal Data where this is collected from you by them.

This Privacy and Cookies Policy (the “Jackson-Stops Privacy Policy”) applies to http://www.jackson-stops.co.uk. (the “Jackson-Stops Website”) which is operated by Weblinks Ltd -  Registered Office: Lakeside Barn, Cleveland Farm, Ashton Keynes, Swindon, Wiltshire SN6 6QP, Registered No. 3216255, VAT Reg No. 771 1431 51, (we, us and our).

This Privacy Policy explains what information we collect about you and when you visit our website, register to use our site and use our services and how we handle your information to ensure we protect your rights. Please read this Privacy Policy carefully to understand how we will treat your Personal Data.

For the purposes of this Jackson-Stops Privacy Policy in relation to where you provide to us, your Personal Data in connection with your relationship with us the relevant Jackson-Stops’ Office is the “Data Controller” of your personal data. For Personal Data collected via the Website without a relationship being in place, Weblinks will be the relevant Data Controller of your Personal Data.

This is because we are the organisation which (either acting alone or jointly with others) determines why and how your Personal Data is processed. By Personal Data, we mean information which, either by itself or when combined with other information that we hold or which is available to us, can be used to identify you, such as your name and address.

Our Privacy Policy is updated from time to time, so please check our website regularly to ensure you are fully up-to-date with how we deal with the information you have provided to us.

WHAT WE COLLECT

We collect certain information or data about you. The data that we collect will be in the form of:

We will never ask you to provide any ‘Special Categories of Personal Data’ when using the Jackson-Stops Website. This means information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and data concerning your health, sex life or sexual orientation. We do not consider any of this information relevant to what we do via the Jackson-Stops Website. However, there may be some rare and limited instances where we will collect this type of information from you, where you choose to provide it to us, in connection with your relationship with us. Where this occurs we will ensure that we do so with your explicit consent and in accordance with applicable data protection laws.

HOW WE RECEIVE YOUR INFORMATION

The information that we hold may be supplied by you directly to us by telephone, office visit or e-mail. We may also have information that has been supplied to us by third parties for marketing purposes where you have selected to have your information shared in this way. This may be where you have signed up to or made an enquiry through Rightmove, OnTheMarket, Zoopla or any similar property portal and your information is passed to us in connection with a property you are interested in, on that portal but which is managed by Jackson-Stops.

WHY WE NEED YOUR INFORMATION

Jackson-Stops collect and use your personal data, so that we can:

HOW WE MAY USE THIS INFORMATION:

We primarily use your information in order to provide our services to you which include the following:

Please note that the provision of some of these services will be subject to further terms and conditions, for example where you ask us to arrange private finance. In this case we may ask you to sign further documentation and your details may be passed to credit reference agencies and the underlying financial provider for review. Please ensure you read the relevant documentation in connection with a particular service, where this is provided to you, so that you understand how your information will be used for that particular service.

We use IP addresses to gather statistical information and to track visitor behaviour on our website. This allows us to retarget people through other forms of online advertising and to provide our website visitors with the most relevant sources of information that we can. We also use this information to carry out programmatic marketing which allows us to target our advertising, we do this via the use of cookies, please refer to our cookies policy below for more information.

We sometimes run marketing campaigns which use the data we collect to target Jackson-Stops banners and adverts to you when you are on certain other websites (this is known as Digital Marketing Re-targeting). We do this by using a range of digital marketing networks and advert exchanges, and advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers. The banners and adverts you are served will be based on your previous visits to our website and which pages you landed on, or clicked on.

OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION

The legal basis which relates to our use and other processing of your Personal Data under applicable Data Protection Laws may include (as relevant):

WHO DO WE SHARE YOUR INFORMATION WITH?

Jackson-Stops will share your data with the following category of recipients:

At certain times we ask our clients to provide online testimonials or reviews about the service they have received from Jackson-Stops. In the interests of best practice this review is requested by a recognised third party testimonial gatherer; this is done by them contacting our clients by email on the email address we have provided to them. Please see Feefo's terms & conditions relating to personal data www.feefo.com/en-GB/terms. At certain times these testimonials are used for other online or print marketing purposes; we protect our clients' identity by ensuring that actual names are not provided in the reviews.

Jackson-Stops may pass on your Personal Data if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements.

We will not share your Personal Data with any other organisations for marketing outside of those listed above, market research or commercial purposes. We may share your personal data in the event that our business, or substantially all of its assets are acquired by a third party, (in which case personal information about players or marketing prospects might be one of the transferred assets).

At times, we pass on 'non-personally identifiable information' to third parties in order to collect statistical data for the purposes of online retargeting.

HOW LONG WE KEEP YOUR DATA

Jackson-Stops will only retain your Personal Data for as long as necessary to fulfil the purposes for which it was initially gathered, and in line with any further choices you have indicated about how we should handle your Personal Data. This includes retaining it in order to comply with legal and regulatory requirements and in case of legal claims.

The criteria we use to determine data retention periods for your Personal Data includes the following:

THIRD PARTY SITES

Third party internet sites and social media platforms that you can link through to from our website will not be covered by our Privacy Policy and Jackson-Stops accepts no responsibility or liability for any actions that these sites may perform. We advise that you should check the privacy policies of these sites and platforms where you use them.

AUTOMATED DECISION MAKING AND PROFILING

Jackson-Stops does not employ the use of profiling or automated decision making.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION

Your rights are as follows:

Where you have provided your consent, for example to marketing, you are free at any time to withdraw your consent where that is relied upon as the lawful reason for Processing your Personal Data. To do this you will need to contact by telephone, email, writing, or in person, the branch or branches of Jackson-Stops that you provided your Personal Data to, to withdraw your consent or click “unsubscribe” on the direct marketing email you may have received. Please note that if you do withdraw your consent and there is no alternative lawful reason which justifies our Processing of your Personal Data for a particular purpose, it may mean that you cannot receive some marketing communications.

If you wish to change the information that we hold for you, please contact the relevant office or, if you have registered your profile on our website, please go to www.jackson-stops.co.uk

If you wish to have your information removed from our database either permanently or temporarily, please advise the office with which you originally registered. Your information will be removed as soon as is practically possible.

If you have signed up for email alerts, you can unsubscribe or change your settings at any time via My JS. This can be done by updating your settings within your My JS account or clicking on the link in an alert email you will have received to change your criteria.

TRANSFERS OF YOUR INFORMATION OUTSIDE OF THE EEA

If we transfer your information outside of the European Economic Area (EEA) (as it is made up from time to time) we will ensure that appropriate safeguards are in place to protect that transfer, such as contractual obligations being imposed on the recipients of your Personal Data. Those obligations require the recipient to protect your Personal Data to the standard required in the EEA. Safeguards also include requiring the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing and where the framework is the means of protection for the personal information.

SECURITY

Jackson-Stops is committed to having a high level of security in place to protect against the level of risk posed by the processing of Personal Data. When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems. While we take efforts to safeguard your Personal Data which are consistent with relevant Data Protection Laws, the nature of the internet is such that we cannot guarantee absolutely the security of any Personal Data you disclose online. Any Personal Data that you send via the Jackson-Stops Website to us is sent at your own risk.

CONTACT US

If you simply have a query about any aspect of this policy or wish to have any part of it clarified, please contact your local branch office. In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact privacy@jackson-stops.co.uk or write to:
The Chairman of Jackson-Stops - Nicholas Leeming at:
17c Curzon Street
London
W1J 5HU

You have the right to complain to the Information Commissioner’s Office at any time. It has enforcement powers and can investigate compliance with data protection laws: https://ico.org.uk/

COOKIES

A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages on the Jackson-Stops Website

The different types of cookies that exist are as follows:

www.allaboutcookies.org is a user-friendly site which explains the terms used.

The different types of impact that cookies can have on your privacy are as follows:

PRIVACY NEUTRAL COOKIES OR BASIC COOKIES OR SESSION COOKIES

Have no privacy impact: e.g. cookies which simply allow you to improve your Jackson-Stops Website based on information such as which links are used or which pages are visited most frequently; cookies to maintain user preferences; cookies which keep a registered user logged into the site; cookies which remember a user’s machine when he/it returns to the site. Implied consent is usually adequate for these.

MORE INTRUSIVE COOKIES WILL HAVE A PRIVACY IMPACT:

Such as cookies which monitor patterns of buying specific goods or interest in eg holidays or hobbies. This is how a user’s habits are “recognised” by the Jackson-Stops Website. These cookies facilitate tailored marketing (eg Mr X buys one type of music or one type of product online; advertising space on other sites will then recognise his machine when he uses it to visit them and those other sites can advertise the same type of music or products to him).

These cookies run advertisements tailored to the user based on his buying habits on the Jackson-Stops Website. This is what happens when a user shopping on the Jackson-Stops Website sees adverts pop up which relate to items he has just purchased on eg Amazon.

Cookies are either stored in memory (session cookies) or placed on the user’s hard disk (persistent cookies). The key difference between the two is the time of expiration. Session cookies expire at the end of the session, i.e. when a user closes his browser window, the session cookie is deleted. Persistent cookies do not expire at the end of the session and remain on the hard disk. Session cookies allow users to be recognised within the Jackson-Stops Website so any page changes or item or data selection are remembered from page to page.

WHAT COOKIES DO JACKSON-STOPS USE?

Below is a list of the cookies used by this website and provides a description of how each cookie works.

How do I restrict or delete cookies? The cookies we use are essential for parts of the website to operate, some may have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website. Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.

Use of Pixels on our website: A pixel is an analytics tool that allows us to measure the effectiveness of our online advertising by understanding the actions people take on our website. At certain times, we use a pixel to assess visitor journeys, which allows us to run online advertising campaigns that retarget our site visitors, and a wider targeted audience, with relevant marketing information.

JACKSON-STOPS WEBSITE COOKIES TABLE

Cookie type (and names) Cookie purpose Life of cookie: persistent or session?
First or third party cookie?
Category of cookie as defined in the ICC UK Cookie Guide. Privacy impact (low/mid/high) Is the information collected by the cookie disclosed to any third party? Does cookie:
(A) personally identify/link to a personally identifiable user, or
(B) merely identify the device used to access the site?
My property shortlist (jssShortlist) Records the ID number of the property the user has added to their shortlist. Persistent Functionality Low – Technical details only No B
PDF download registration (jssPDFreg) Records the users input to stop multiple application submissions Persistent Functionality Mid – Personal No A
Back to list links (jssBacktoList) ; Records the last property list the user viewed. Session Functionality Low – Technical details only No B
Google Analytics To evaluate a user’s use of this Jackson-Stops Website and compile reports on user activity Persistent Performance Mid – Non personal Google B
Enreach Audience Tracker Enables audience into data refineries and segments, and makes the refined data assets actionable particularly for targeting content (advertising) Session Marketing Mid – Non personal No B