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Sales instructions Rentals instructions

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Why do you need our help?

The London rental market is very unique and operates through a vast number of estate agents that only offer you the properties that they currently hold on their own register.

This system will be very different for individuals, who come from countries that operate a centralised rental register where one agent can service your requirements from one location using a shared accommodation database.

In London, most agents will only be able to show you a limited number of properties and if they do not match your requirements you will be forced to seek out another estate agent to expand your search and start again. This process is extremely time consuming and can involve hours searching and travelling between different agents only to be shown one or two properties at a time.

This is why Jackson-Stops have created The Assisted Rental Service.

Let us do the search for you, by contacting the estate agents in your desired location. We will then provide you with a comprehensive list of all the best properties that meet your requirements in the area of your choice, whether another agents or ours. We will then drive you in comfort on one simple tour around all the nominated properties, saving time, money and effort.

What is the Assisted Rental Service?

The Assisted Rental Service is designed to offer selected Corporate employees one point of contact in their search for rented accommodation, thus saving the employee time, expense and effort in performing the task.

At Jackson-Stops, our teams have many years expertise in the rental market and are aware of the potential pitfalls faced by someone unfamiliar with the London property market.

One call to Jackson-Stops or our associated agency Frank Harris & Company will establish the individual’s requirements and determine the geographical area within which the search will be focused. At this stage, advice can be given on commuter times, schools and any other relevant information that the individual may require.

Once this is established, a comprehensive search will be undertaken by our staff on your behalf and a selection of properties will be chosen from the extensive portfolio that Jackson-Stops currently have and also through other reputable agents with whom Jackson-Stops have an association.

An itinerary will be set up at the employee’s convenience and wherever possible will minimise the time spent away from the place of work. A member of staff will accompany the tour from the local branch office and will be able to offer expert on the spot advice on a whole range of issues from furnishings to price comparisons.

Who are Jackson-Stops?

Jackson-Stops was founded in 1910 and is now one of the largest privately owned firms of national estate agents undertaking residential sales, lettings and valuations. With a nationwide network of 46 offices covering most major areas, we are able to provide our clients with a bespoke service, local expertise and national knowledge.

As one of the most reputable and leading estate agents in the London area, we pride ourselves on being members of the National Association of Estate Agents, the Association of Residential Letting Agents and the Royal Institution of Chartered Surveyors and as such are regulated by their Codes of Practice.

Most importantly to you Jackson-Stops currently have nine offices spanning central and south-west London, Surrey & Middlesex and a further four associated letting offices in the City (Frank Harris & Company).

Frank Harris & Company are one of the most respected and successful local agents operating in the niche central London market. Approaching their 35th anniversary they have established an excellent reputation for providing an honest & professional service, and Jackson Stops & Staff are proud of this association.

What are the costs?

The search and subsequent tour(s) will be free from any charge to the individual.

Once a property has been selected, the nominal administrative charges of this agency or any other agency, together with any associated tenancy costs will apply. These costs can range anywhere from £50 to £150.

Should the employee require us to undertake additional services, such as checking a tenancy agreement, the cost will be agreed by separate negotiation with the branch office.

What happens next?

Processing a Tenancy Application.

Once an individual has selected a property and put forward an offer to rent it, whether through this agency or not, we will still be on hand to guide the employee through the process of the application and creation of a tenancy agreement. We will consult with the applicant on procedures such as inventory arrangements, transfer of funds and statutory regulations and make the process of renting a property in London as smooth and easy as possible.

Useful tenancy information and terms

We hope that we will be able to assist you in the search for rented accommodation, but if not, listed below are details of commonly used terms with a brief explanation of the phrase or a definition of normal practice.

Break Clause
Also known as a notice clause, these are usually after a minimum period and are usually mutual to the landlord and tenant. A typical break clause would be 2 months notice after 4 months occupation, breaking therefore at 6 months.

Council Tax
This is a charge made by the local council to cover local community costs, such as rubbish collection. The cost is usually paid by the tenant.

There is no precise definition as to what constitutes furnished or unfurnished premises. Attention should be paid to what is included at the time of viewing or by establishing a list with the agent. Most properties should as a minimum contain appliances in the kitchen, floor coverings and curtains.

Gas Safety
All landlords are by Law required to produce a gas safety record on an annual basis to show that the gas appliances have been inspected and declared safe by a qualified engineer.

Holding Deposits
Some agencies require a deposit, usually equivalent to one weeks rental, to secure the property during the reference stage. Should the application not proceed, the agent is entitled to deduct some costs from the holding deposit dependent on how much work they have done to the point at which the application is withdrawn. The agent has to stipulate a breakdown of these costs.

The person(s) or company that have authority to let the property.

Length of Tenancy
This is commonly called the ‘Term’ of the tenancy. Most tenancies are of a minimum six month duration or twelve months with a mutual break clause after six months.

Some landlords will be prepared to be flexible on the asking price of properties. This is dependent on a number of factors, such as how long the property has been on the market or if the tenancy is likely to be of a longer term than usual.

Option Clause
If you wish to be secure in the knowledge that you can stay in the property potentially for longer than the initial term, some landlords will consider having an option clause in the tenancy which means that you may unilaterally be able to decide whether to extend into a second or third term.

Professional Organisations
Most reputable agents will belong to a professional body which means that they have to subscribe to a code of practice and that their client accounts are protected and audited each year. The main three are the National Association of Estate Agents, the Association of Residential Letting Agents and the Royal Institution of Chartered Surveyors.

Most agencies will ask for references from your employer, previous landlord (if any), financial institutions and details of previous addresses for a credit search.

The rent is normally paid monthly in advance for individuals, although some landlords may insist on quarterly payments.

Tenancy Deposits
A deposit, usually equivalent to six weeks rental, is payable at the time of signing the agreement by tenant against any breach of their obligations for the term of the tenancy. Interest is normally paid to the tenant at the end of the tenancy.

Tenancy Agreement
This is a legal binding document between the landlord and tenant, which details the obligations placed upon both parties. Also known as a lease or contract.

The person or company that assumes overall responsibility for the obligations within the tenancy agreement.

The cost of gas, electricity and telephone are usually borne by the Tenant for the duration of the tenancy. In some cases, costs may be included, for example, in a block of flats where there is a communal heating system. Beware however if the utilities are provided to the property via a sub meter which means that the Landlord can charge a higher rate than normal.

Office and contact numbers

To take advantage of this free Rental Service all you need to do is select your desired location from the map enclosed and ring the appropriate number:


Mayfair 0207 664 6644
Chelsea 0207 581 8431
Holland Park 0207 727 5222
Pimlico 0207 828 4050
Wimbledon 0208 947 7351
Richmond 0208 940 0066
Teddington 0208 943 9955
Weybridge 01932 859 355

Frank Harris

City 0207 600 7000
Bloomsbury 0207 387 0077
Waterloo 0207 620 3400