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What our clients and customers say

In general, I'm not one to be enthusiastic about estate agents, but Rupert and his team at Jackson-Stops have certainly opened my eyes in relation to how good an estate agent can be. Going well above and beyond the standard call of duty, always responsive, always helpful and genuinely there to help their customers rather than just themselves. They are a breath of fresh air. If you're looking for an agent, I can't recommend them enough, I would be very surprised if you can find a better agent locally and probably much further afield than that. The team here set the bar very high.

I cannot recommend Jackson-Stops highly enough. From the start of my tenancy, all the way through the tenancy and up until I vacated the property, Ella Krzos was wonderful. She was extremely efficient in sorting out any problems and was always a pleasure to deal with.

Wow, what a refreshingly good experience we have just had dealing with Ella Krzos and Rachel Casement in the lettings department of the Cranbrook Office of Jackson-Stops. They kept in touch at all times, were always incredibly helpful, highly professional, and an absolute joy to deal with. If you are considering letting your property, I cannot recommend them highly enough.

The staff at Jackson-Stops have been extremely helpful during our recent purchase. Sam in particular has been very professional, friendly & helpful, particularly as we have no previous experience of purchasing a rural property which was a little confusing at times for us. Nothing has been too much trouble for any of the staff and we would happily recommend them to friends/family in the future.

Your team were very helpful during the purchase process. You were particularly helpful at moving things forward when I thought there would be a delay getting in before Easter. I would be very happy to recommend you and your team to any prospective buyers.

I wanted to thank you for all the work you put in to ensuring the sale completed. It turned out to be a much trickier transaction than we originally thought and there were many moments when it looked as if it would all fall apart. You really held the whole chain of transactions together by keeping everyone informed and pushing for action where needed. I think that was fundamentally important for maintaining confidence and making it happen in this temperamental market. So heartfelt thanks from me as it is a huge relief that we finally got there.

I wanted to reiterate my comments as when I last saw you, the day of completion. You and your team have made the process of selling our property much less stressful than expected. The brochure was well produced with excellent photography which showed the house in the best possible light. We very much appreciated the expertise of your team in guiding us through the process and achieving an early sale at the price you suggested. We would have no hesitation in recommending Jackson Stops to anyone looking to sell their property.

Rupert and the team at Jackson-Stops were an absolute pleasure to deal with. Their pragmatic approach found solutions to a few unforeseen complications (without any unnecessary stress) and they went the extra mile to help me find land to buy, even though this did not form part of their instruction. I would happily recommended them and I am very grateful for their help.

We cannot speak highly enough of Rupert and his team at Jackson Stops, Cranbrook. We were purchasing through them but also selling via a online company who's name I shall not mention but includes a colour and building material, so we experienced both sides and established high street estate agents win hands down. From the moment our offer to purchase was accepted Rupert took control of the whole situation, from chasing down the chain, to advising on surveyors, solicitors etc he was on the ball. i actually think he should be paid a fee by the un-named company as he also done most of their work as well. I can safely say if had not been for the effort of Rupert and his team then our purchase would have fallen through due to the lacklustre effort from the estate agents in the chain below. We would not hesitate to use them again and would advise anyone else looking to purchase in the area to go with them and Jackson Stops in general if this is the attitude at all their branches. FIVE STARS FROM US *****

Moving house is one of the most stressful things you can do in your life but not with Jackson Stops. We were lucky enough to have JS operating at both ends of our sale - JS Tunbridge Wells selling our house in Wadhurst and JS Cranbrook in purchasing our new house in Sissinghurst. Rupert in JS Cranbrook office could not have done more for us and we had knowledgeable and friendly viewing agents to escort us on 2 visits and then the professional back up we received after we had made our offer was just excellent. You cannot underestimate the value of the service you receive AFTER you have agreed a sale. This is when you need a real professional estate agent who will chase the surveyors, the solicitors and the other estate agents not just in your deal but in all the deals in the chain. They check your buyers financial status to make sure they have the necessary funds in terms of mortgage arrangements or cash and they liaise with your buyers estate agent to keep on top of any possible little hitches in the transaction. JS did all of these things for us and achieved a fantastic sale and purchase which we are so delighted with. Jackson Stops Cranbrook also sold our previous house for us in just one month after we had struggled to sell with another agent for over a year. We cannot recommend them highly enough and we say THANK YOU Rupert and team for all your efforts on our behalf.

I can't fault them, I have rented two properties through them over two years and no complaints at all on the service from Ella and her team. I wouldn't hesitate to recommend them. Will Hamlyn

I am both a Landlord and Tenant with Jackson Stops in Cranbrook. As the service I have received as been quite exceptional I am (unusually) taking the time to write this review. I think what makes JSS stand out is their knowledge of the market and how they bother to get to know their clients tenants, landlords and the individual properties. Attention to detail is second to none and, quite simply, the go the extra mile. I have dealt mainly with Ella Krzos who has been professional and ever helpful. To sum up - these people care and, by hook or by crook, they get the job done.

Just to say we’re very pleased to see the amount of media space were getting.

To all involved, thank you so much for all your efforts. You have all been super!

Thank you for your hard work, assistance and persistence with the sale. I for one am pleased and relieved to know that the house has got a nice new family to enjoy growing up in.

You have an exceptional team in Cranbrook office. All of the staff provided a service of unfailing courtesy, professionalism and where needed – a sense of humour. All were enthusiastic and positive and made the sale of our home much less of an ordeal than one is led to believe it can be.

I can confirm that appointment and look forward to meeting the prospective tenants you have identified on my behalf. May I take this opportunity to thank you for your exemplary, personable and fragrant professionalism in your conduct in this matter.

I'll miss you. Thanks for everything. If you ever move from JSS please let me know as I'd like you to deal with our house in future.

Jackson-Stops have successfully found tenants for our properties for the last 8 years; they have been extremely professional in approach in dealing with all matters and we highly recommend their services. As experienced landlords we manage the properties ourselves however we find JSS very knowledgeable about all aspects of residential lettings and the legal requirements.

Jackson-Stops have provided a streamlined and efficient rental process from start to finish. I've had regular communication from their staff and have been able to liaise with them for any questions or issues we've had. Overall very good service - recommended to friends already!

Your help and supervision of the property is much appreciated and let’s hope Spring gets here soon!

I have just been pulling together my tax returns for the end of the tax year and it struck me that maybe I have not made clear how much we appreciate the work you do to help us stay organised. It is huge and important and much valued. Thank you.

Many thanks for your professional assistance in this situation so far in achieving vacant possession of our home and land.

You have been outstanding in looking after us.