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What the vendors and purchasers say

We were impressed from the outset when not only did we receive a visit from Jonathan, the boss, but by a subsequent visit by all members of the office which acquainted each of them with the property. This enabled them to handle any enquiries confidently and to speak about it from an informed perspective.

Marketing and photos were of a very high quality, and through what proved to be a particularly challenging selling process - no less than three buyers pulling out at the very last minute - we received great help and support. On each occasion, Jacksons were very quick not only to re-market our property but found interested parties to view it.

Their reassuring, calm, encouraging and helpful manner through stressful times was of great value and we are happy to recommend them.

Thank you for your letter and the champagne which Karen dropped off when she returned our house keys.

Now that we are surrounded by packing boxes we are beginning to dare to hope that the end is in sight and that we will shortly be moving back to Cheshire.

When we look back on the events of the last six months or so we are sure that we will want to forget the chain from hell that we didn't know we were involved in until it was too late to do anything about it. However we will want to remember the optimism we felt when we first saw the really excellent property details that Yvonne had prepared with such care. We will also want to remember the outstanding efforts that Karen made to unravel a very difficult set of circumstances whilst at the same time dealing with our frustrations. If it had not been for Karen's determination and positive outlook we would have simply given up and walked away a long time ago, as it was we came very, very close on a number of occasions.

We would be very grateful if you pass our thanks to both Yvonne and Karen and also let Karen know that we already miss our daily chats.

Thank you and kind regards

Mr & Mrs Heathcote

We have just purchased Gallery House via yourselves and just want to say how helpful Mr James Bradley has been from start to finish in this purchase.

Nothing has been too much trouble and when we have emailed him we have always received an immediate response even when it has been outside normal working hours.

We feel that he is a credit to your company.


Mr & Mrs Houchin

A very big thank you to Toby, Carolyn and all at JS in Burnham Market!

They have made a normally stressful process a pleasure as they have guided our way to our lovely home in Norfolk. Nothing ever was too much trouble, truly going the extra mile to help us complete our purchase and understand our new Home and location. Special thanks to Toby who is a great example of good sales and service, who is positive, practical, persistent and professional!

Would recommend them to anyone buying or selling in the area.

Mr & Mrs C - East Rudham

Dear Tim,

I am writing to express my thanks, for your expertise in the delivery of a successful outcome of my recent property sale.

I have found both yourself and your team fantastic, throughout, with a knowledge that is second to none and an approach that mixes pragmatism and professionalism, to produce great results.

I would not hesitate in utilising your agency again in the future or recommending to anyone that may be looking to relocate throughout North Norfolk.

Kindest regards,

Mr J - Clenchwarton

Firstly, we would like to thank you for sending the paperweight with the picture of Durrants Farmhouse. It will indeed be a nice memento for us.

As we quickly approach completion on 13th September, we would also like to thank you and your team for all your hard work and commitment to the sale of our home. From your initial visit to the speed with which you got the house onto the market right the way through to exchange and completion, we have been really happy with the service you have provided.

The details for the brochures and online were both accurate and well written with only one minor correction needed. The photographs were excellent (and the photographer very pleasant and knowledgeable) and, having sold a few houses previously, we know that producing the brochure is often not as smooth and successful as it was with your team.

Karen and Yvonne were very professional when they visited and in the early stages of marketing. Once we received an offer we had every confidence that they were working for us as the sale progressed (once again, this is not always the case...we have had previous experiences where once an offer is made, the agent seems to start working for the buyer!).

But an honourable mention must go to Dominic for his persistence and patience, as well as his good humour, during the weeks leading up to exchange. He played a large part in ensuring that we successfully reached that point and we are grateful to him for his support and effort during that time.

We would be grateful if you could pass on our thanks to your team. We would not hesitate to recommend Jackson-Stops in Norwich to anyone in the future.

David and Sarah

Carolyn and the team have been first-class in their professionalism, with a personal, welcoming approach. They have been consistently supportive, which, as buyers, we’ve found to be invaluable. We would absolutely recommend them to anyone who demands a very high level of customer service.

Miss B - Field Dalling

Thank you so much from both of us for achieving the sale of Clavers Cottage and for the surprising memento which arrived today. We can honestly say that everyone in your office was so helpful, friendly and efficient and we would recommend you to anyone.

Dear Carolyn,

Thank you for your message, I am delighted that the sale is now complete. Thank you too for all your support and encouragement over the last 6 months, you are very much appreciated.

Mrs N - Kelling Norfolk

Carolyn Hayward from The Burnham office was amazingly efficient in selling our property in Letheringsett expediently and with the minimum amount of stress for us. Feedback on viewings was given and even negative feedback was presented in a positive manner making the whole process of selling our much loved home a pleasant experience. Her understanding of the property market is second to none! Would highly recommend the team.

Mr & Mrs C - Letheringsett

Dear Carolyn,

Whilst I'm writing I'd just like to thank you for your very personal, helpful and understanding approach to our purchase - it was a genuine pleasure dealing with you and your colleagues - you made what could have been a very stressful experience very straightforward - thank you!

Mr & Mrs W - Letheringsett

We would like to thank you Tim, and the whole team at Burnham Market, for steering us to a successful purchase. Looking back, the process was complex at times but your advice, interventions and regular status updates ensured it went remarkably smoothly and, we'd even go so far as to say, it was enjoyable!

Dr & Mrs W, Ely

Jackson-Stops have provided outstanding care and commitment during the sale of our house. We are extremely pleased with the result and their attentiveness.

Mr & Mrs C, Norfolk

Dear Carolyn,

It was so lovely to meet you properly and thank you for the gift. As I said we have had a wonderful experience with Jackson-Stops and would thoroughly recommend them to my friends.

Mr & Mrs D, Wells-next-the-Sea

Jackson Stops Burnham Market office have recently sold my house in Langham.

I received exemplary service from Carolyn, Tim and the team who were all incredibly helpful. The property sold very quickly and I would not hesitate to recommend Jackson-Stops to anyone wishing to sell.

Kindest regards

Ms A – Langham, North Norfolk

Dear Henrietta

Thank you for your letter re exchange of contracts.

We are delighted that we have achieved a sale of our property and that we were able to do this through you, with whom we have had a long association.

Many thanks to all at Jackson-Stops and to you in particular for all your help with this.

Mrs DL, Wells-next-the-Sea

Jackson-Stops' team were exceptional from initial introduction to agreeing the sale price for our home. We really cannot find fault with what can only be described as a hand held service from start to finish.

Unfortunately experiencing many delays with our buyer's unresponsive Solicitor we received regular reviews and action from both Carolyn at Jackson-Stops' Burnham Market Office and Karen at Jackson-Stops Norwich office working as a team with timely action and feedback which enabled the sale to be pushed forward to a successful conclusion for all.

We will be recommending Jackson-Stops as our estate agent of choice to family, friends and acquaintances.

Mrs D - Kelling, North Norfolk

Dear Jonathan,

Good to see you today - and many thanks for your kind gifts and the lovely card. Very much appreciated. I am so pleased that I had the good sense to opt for Jackson-Stops as estate agents - but, of course, it was you who sold the agency to me! You have been utterly professional throughout, and it has been a pleasure to do business with you and the team in the Norwich office. As you said, it wasn't necessarily a straightforward sale, given the nature and history of the property - but happily everything appears to have been resolved - and we so hope the new owners enjoy life there as much as we have.

Best wishes,


Many thanks to all the team for an exemplary campaign. Timing was perfect and the marketing and communication first class. Altogether an outstanding result – and one of the few occasions I can remember when events seem to have proceeded in a virtually unbroken rush from beginning to end; a rare enough occurrence in this life, I think.

You have all been a delight to deal with and, although you are unlikely to hear from me again in the near future, if ever I decide to retire to that classic cottage on the coast, I will think of you once again.

Dear Henrietta

I would like to thank you, Carolyn and all the staff for the very friendly, helpful and professional job you did selling our house. You did a thoroughly professional job and a satisfactory end result was achieved. I will not hesitate to recommend Jackson Stops in the future.

Many Thanks

ST, Wells-next-the-Sea

Dear Henrietta and Carolyn

Thank you so much for helping me to buy my first home - and what a house! Your help and support have been FANTASTIC and much appreciated.

A & V, Wells-next-the-Sea

Dear Jonathan and staff

Thank you so very much for all your hard work and attention during the sale and subsequent dealings in regard to our house in Carbrooke. We feel that you have been most diligent, considerate and professional in all aspect of the sale along side the solicitors Cozens, Hardy.

I would have no hesitation in recommending your company in the future. Your photographer, Cat, was especially impressive in the quality and production of a magnificent set of photographs.

Thanks, also, for the paperweight with the picture of 'White House', a very nice thought. This will take pride of place on my desk.

Best regards

Mike and Jan Wigg

Thank you all so much for your help and professionalism, it has been greatly appreciated. You have been helpful and communicative and we will not hesitate to recommend you in the future.

Mr & Mrs W, Stanhoe

Dear Carolyn

I just wanted to thank you for being so helpful in my purchase of Church Farm Cottage. You were instrumental in the progression of the purchase and without your input I believe that my purchase would have been delayed.

Your communication between myself and the vendor was essential and your professional and warm manner were an integral ingredient.

Many Thanks

Ms G Aylmerton

Dear Tim

May we take this opportunity to thank you, Carolyn and Henrietta for all your help and persistence in reaching a successful outcome. Maybe, we could extend our appreciation further in asking you to help us find a suitable new home. In the meantime very many thanks again for nursing this sale through this tricky process.

Mr & Mrs T, Langham

Dear Jonathan,

Thank you very much for looking after us so very well regarding the sale of our parents' home. It was a difficult time for us and we appreciated your quiet professional approach.

You work as a good team at Jackson-Stops which was appreciated not only by us but also the buyers. We were regularly kept up to date with the changing situation during the sale which we found most reassuring. From the outset we felt we had selected the right agent for both the property and ourselves.

Once again, many thanks

Kind regards

Mrs H

Thanks for all your help at Jackson-Stops. The house sale has progressed efficiently and it has been grand doing business with you all. I would recommend your agency to anyone needing to sell their house in your area. When I have another house to sell in Walsingham I will ring you!

Dear Henrietta,

Firstly, many thanks for the speedily completed brochure; it is absolutely first rate and makes us think we should ask a higher price for such a desirable and well-presented house! The photography is outstanding - do please pass on our thanks and compliments to Cat.

We received the lovely paperweight in the post this morning and are delighted! With thanks for that and all the help we received from all your staff.

Hi Karen

We just wanted to say thank you so much for the paper weight of the Old Vicarage which arrived on the day we completed, this was a very nice touch. We were delighted with the way you handled our sale with your friendly, efficient and professional help throughout. Please also pass on our thanks to Kate who is outstanding and an excellent ambassador for your company.

Together you are a great team.

Kind Regards

Mr & Mrs D, North Walsham

We went to Jackson-Stops in Norwich after a disappointing experience with another agent in Norfolk. By that time the property (a deceased sale) had been on the market for six months without attracting a single offer and very few viewings. The staff of Jackson-Stops exuded confidence from the outset that the property could be sold, advised us in detail how best to do so and over the following year conducted a sustained, well devised marketing strategy which eventually bore fruit. Living more than one hundred miles away it was important to us that we were kept informed of all relevant developments - which we were - and could fully trust the agents. Once two offers had been received on the same day, Jackson-Stops gave us sensible and pragmatic advice on how to proceed and hand-held the subsequent drawn-out and rather complicated sale closure with skill and tact, several times preventing the collapse of the deal. We can thoroughly recommend the Norwich branch of Jackson-Stops.

Mr K, Mattishall

Thank you for your letter, we very much appreciate and we are extremely grateful for the considerable amount of work you undertook in putting your advice together.

Mr & Mrs R, South Creake

We would very much like to thank you and your team for the enormous effort displayed from the point of sale to completion. What might have been a very trying and frustrating time for us, in the end turned out to be a good result because of the team's tenacity and professional experience in dealing with difficult situations out of our control. Definitely if we are involved in any more house sales, Tim and his team will be our first port of call.

Mrs C & Mr L, Snettisham

I want to say thank you to yourself and your staff for excellent professional service I have received with the selling of Hill House. All of you at all times were friendly, pleasant and helpful and I will not hesitate in recommending you to others.

Mrs H, Bungay

We wanted to express our sincere thanks to the Jackson-Stops Norwich team on their professionalism and help in selling our property. A special mention to Jonathan who not only guided us through the process, but helped all parties involved over come the inevitable problems, he was patient, thoughtful and honest. We would highly recommend using this company.

Mr E, Shotesham All Saints

We would like to thank you all for your kindness and efficiency; we had many interesting viewers and felt we were guided to the right people who made the right choice over High Oaks and like to think of them enjoying it all as we did for so many years.

Mrs P, Lenwade

As you may know we exchanged on Briar House yesterday which we are very happy about. So I wanted to say thank you very much to you and the team for helping us get there. I appreciate it has not been easy for you dealing with us but the important fact is that you produced the buyer at the end of the day and that's what counts. It is a great relief not to have to bother about looking after that place any more especially with winter arriving!

Mr C, Great Dunham

We chose Jackson-Stops and Staff out of the three estate agents we asked to come and see us and our house. We chose them because we liked and trusted the people. They have high principles in their business. We were introduced to their small local team who took a keen interest in our sale and were well briefed at all stages. Tim and Carolyn Hayward always easily understood what we wanted and were efficient and friendly. They were easy to contact directly by phone or email. Advice about all aspects of the sale was good. Their estimate of the value was absolutely correct.

I can't actually think of anything you could improve on! Please thank Jonathan, Henrietta, Simon and Karen.

Mr & Mrs G, Cley next the Sea

We recently sold our house through Jackson Stops and the service we received from the staff was second to none. All our queries were efficiently and promptly dealt with. Whether we communicated face to face or over the telephone, the staff manner was both polite and personable. If we wobbled then there was always someone to reassure us that all would be well. And it was! We extend a particularly big thank you to Jonathan Weeks for guiding us at every stage.

Mr & Mrs C, Brundall