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What the vendors and purchasers say

Thanks to Richard Jones and his Team! We were so impressed with the way Jackson Stops handled the sale of our house from preparing a professional brochure to seeing the sale through to a successful conclusion. Richard in particular went the extra mile and always kept us informed of what was going on. We would certainly use them again.

To Quentin

Mark and I just wanted to say "Thank You" to you and your fantastic team at Jackson-Stops. Richard & the lovely ladies in the main office were so kind and supportive during some difficult times.

We are extremely happy at Marloes and appreciate your support in making that happen.

Kindest regards

Tina Swain

We purchased a house, the sale of which was handled by Jackson Stops. Despite the fact that they were not therefore our agents, they provided us with the same care and professionalism as if they had been. Nothing was too much trouble when it came to our viewings, any glitches in the process caused by other organisations were sensitively handled, and a calm atmosphere pervaded throughout the process thanks to Quentin. His colleagues who showed us round and who brought the keys to us on completion day were friendly, professional and went out of their way to make life easy for us. Were we to ever move again, it would have to be Jackson-Stops as our agents.
Paul and I would like to thank you for the excellent customer care you personally provided throughout the sale of our house. The whole experience was unlike any other house sale we have previously had. The Jackson-Stops approach was so positive and refreshingly relaxed yet at all times professional. We would have no hesitation in recommending you to others who wish to sell or buy and will most definitely call on you again should we be in this position.
I wanted to thank you and your team for your brilliant service and attention to detail during the sale of my home. As you realised it has been difficult for me to make the decision to sell but you made the process relatively straightforward. I would recommend Jackson Stops to anyone who is think of selling their home. A special thanks to Helen for showing the potential buyers around and for her care and knowledge about the house and village. Also thanks to Dom for his beautiful photographs.
We felt our house was a very unique property to sell and therefore we decided to use Jackson-Stops because of their reputation and considerable experience. We found their service to be extremely professional and all the members of their team we dealt with were always very polite and helpful. We wouldn't hesitate to recommend them to friends and family. We would like to take this opportunity to thank Richard Jones and all of his colleagues for the help in making our move possible.

Dear Robert

I recently used Jackson-Stops to sell my home in Weston Favell. I would recommend them whole heartedly without reservation. I was dealt with professionally, courteously and Sympathetically. Selling a well loved home can be a traumatic undertaking but it was a pleasure to work with Robert and Margaret.

Dear Quentin

Now that the sale of our house has completed, Wendy and I want to put on record our thanks for the way you and the other people at the Northampton office have handled the sale. From the start of the process, when we were not expecting your agency to be our first choice, we were impressed by the experience you brought to the appraisal and the understanding you had of the property, its place in the market and its location.

We have been glad to have you on our side through the ups and downs of the process. You’ve always been readily available, quick to find information and provide feedback on the state of the sale. The brochure gave a good impression of the property and we achieved a reasonable level of interest and, in an uncertain market, what feels like a fair price. It was certainly above the expectation of another agency we approached.

Helen, who supervised the viewings, did an excellent job. She came well prepared and was very ready to discuss her impressions of how the viewings had gone. Staff in the Bridge Street office were unfailingly helpful and well informed.

All round it was a positive and professional experience and we would not hesitate to recommend your agency to others.

Hi Richard

Estate agents along with many other sales and marketing orientated business often get bad press. However, I and my wife post the sale and completion of our lovely cottage in Yardley Hastings cannot thank the Jackson-Stops team enough for their professionalism, specifically Richard Jones and his supporting team.

Whilst not without its challenges when selling and moving Jackson-Stops were there supporting the whole process leaving us just to prepare our move to our new home.

Thank you all at Jackson-Stops Northampton office, well done on an excellent job

Best Regards

Gary & Sue


Now that we have closed the transaction on our sale, I just wanted to drop you a quick note to thank you for your help through the process and I also wanted to highlight the great work of Maria, who was always supportive and very helpful when she came to meet us each time at the property, she is a real asset to your business.

Once again we found your business to be professional, efficient and easy to deal with through the buying process.

All the best


Dear Richard and all at JS

Paul and I are completing on the above house on December 18th after almost a year of being on the housing market 'conveyor belt'.

We want to wish you a happy Christmas and successful new year and thank you wholeheartedly for all your care and attention during the sale of our cottage. We have nothing but praise for everyone at the office, and despite the difficulties that arose which had nothing to do with you, your guidance and good humoured optimism was a boon.

In short we could not recommend your office too highly to anyone who is looking to sell their house within the Northampton area in the coming year.

Kindest regards

Paula and Paul Matthews

I just wanted to say how happy I was with the service I received from Jackson-Stops Estate Agents of Northampton, in regard to the sale of my property, from the office team, viewing representative, to directors. The service provided was professional, accommodating and indeed sensitive and caring. You were not just treated as a client but your family's individual circumstances were respected and acknowledged. Robert Godfrey went that extra mile and his positivity, enthusiasm, intelligence, local knowledge and caring nature ensured he was easy to deal with and you knew due to his involvement, you were in very capable hands. I have no hesitation recommending the company and in particular Robert Godfrey.

The professional, friendly approach and attention to detail of the entire Jackson-Stops team is of the highest standard.

The initial thorough assessment and understanding of our property was very impressive.

Each prospective client was shown our house by a knowledgeable member of JS staff. After every viewing we always received immediate feedback, followed up by a further call or email a day or two later after the client had had time to consider their intentions.

In a difficult market a successful sale was achieved.

We could not be more satisfied and would unreservedly recommend Jackson-Stops.

We engaged Jackson-Stops to sell our previous house and their service was excellent. It was a long chain and without their expert management it would all have fallen apart!

13 years later we decided to engage them again due to the excellent service previously. Their fees were very competitive and the house sold very quickly. Quentin was professional at all times with regard to the negotiations and all the office staff provided help when needed to move the process along. Kirstie who conducted the viewings was friendly and approachable and we feel that this arrangement works very well with buyers. All in all an excellent service. They are also very experienced at selling older and listed buildings.

Alison and Roger Odell

Dear Robert,

We have been extremely impressed with both yourself and Jackson-Stops throughout the sale of our house. You sold our house in an amazingly short time and for the asking price achieving what other agents could not. The wide coverage that Jackson Stops Northampton have is a definite winner; many other agents only have a coverage of some 8 miles circumference of their office.

All the staff have been very helpful, courteous, professional and knowledgeable about the progress of our house sale.

We were continually informed throughout the sale process and Jackson-Stops looked after all the aspects of the sale, making the process stress-free.

Robert, your personal professionalism and market knowledge is second to none. Jackson-Stops may not be the cheapest but they are certainly the best by far! As the old saying goes, one only gets what one pays for. We highly recommend you to anyone contemplating selling their property and have already passed on your details to several people.

Thank you for making our seventh house sale a pleasurable stress free process.

Kindest regards

Kathy and Paul

Dear Robert,

Thank you so much for all your help and support in the selling of Manor Farm Barn. We have really appreciated the excellent and friendly service that you and all the team have provided. Your appreciation of our family property was very important to us and the approachability that you and all the team provided, ensuring that we felt always supported, made the whole process so much easier for us.

It has been a real pleasure to know you and we always felt that we were in safe hands with the professionalism and friendly approach of all the team. Thank you too for always being prepared to go more than the extra mile! We would certainly recommend you to anyone looking for an exceptional estate agency.

With many thanks to you and all the team.

Kind regards


Teresa, we can't thank you enough for all your help and patience and going that extra mile for us. Jackson-Stops are lucky to have you.

Ellie and Joe

Dear Richard,

We just wanted to take the opportunity to thank you and your excellent team for the fantastic service you provided us. It was always a pleasure dealing with you and everyone at your office, and a special thank you to Maria for all her hard work and professionalism with the viewings. As you know we struggled to sell though a previous agent so we were most impressed that you got the job done quickly and efficiently. We wish you all the very best for the future.

Kindest regards

Graham & Gina

We thought the professionalism of your agent was outstanding.

Five star service! I cannot fault the team at Jackson Stops in Northampton. Amazing customer service, friendly, polite and above all else professional at all times. I'd like to make a special mention to Richard, I cannot recommend him highly enough. Thank you!

We recently bought a house through Jackson-Stops (Northampton branch) and received an excellent service - the whole transaction was handled by Richard Jones and the team with absolute professionalism and patience. The entire process was extremely smooth, despite the odd delay on our side of things.

Richard was excellent - helpful, great at communicating at every stage of the process and he really went the extra mile. Plus he has great local knowledge!

We can't recommend the Jackson-Stops Northampton team highly enough.

Thank you.

Alex and Alexis

Dear Richard,

We didn't manage to make contact before I left, and kept missing each other's calls. I had hoped to drop by to say thank you to you and your staff in Northampton - you all did a great job, and I am particularly grateful to you for acting as intermediary between solicitors.

Please thank your office staff - particularly Sara, who was always very professional, and friendly as well.

Dear Robert,

Janice and I wanted to say how pleased we have been with you and Jackson-Stops as our selling agent.

We are delighted that we chose you over your competition. You have been the most professional Estate Agent I have ever worked with both as a customer and as a fellow professional in the town.

Your support team from telephone staff in particular Jasmine to Margaret have been equally as professional in every way. Margaret in particular is incredibly efficient and so effective in the way she is deployed.

Thank you. We have already begun recommending you.

Please can I thank you and Maria for your company's very professional approach which to be honest, was a breath of fresh air! We have been dealing with numerous estate agents during our sale and search for a new house and none have left me with a good impression apart from Jackson-Stops. I will be recommending you and the next time we sell (hopefully not for a while though!) I will be giving you a call.

Dear Richard and team, thank you so much for making our house move to Isham so 'painfree'! We really appreciate the service we received!

Glenn and Sue Morris

Simply the best estate agents in Northamptonshire. Richard Jones and his team have provided exemplary service with meticulous attention to detail which has resulted in the successful sale of our house.

David and Maria

We would not be in this house without your sterling work and calm sensible advice over several years. Firstly in advising us to acquire planning consent so as to demonstrate to a new owner how they could develop or extend the property. And finally your marketing of The Manse and the achievement of a sale at a price well beyond our expectations. Moving house for the first time in 32 years was a scary prospect but we always felt we were in a safe pair of hands when we appointed Jackson-Stops as our agent, and privileged to know that your own personal vast experience was masterminding our sale. We will always be indebted to you, Quentin, and also to your staff.

We have been extremely impressed with Jackson-Stops throughout the sale of our house. All the team members have been very helpful and professional and always seemed knowledgeable about the status of the house sale.

We were continually informed throughout the process and Jackson-Stops looked after all the aspects of the sale, making the process stress-free.

We would highly recommend Jackson-Stops to anyone who is thinking about putting their house on the market.

My family and I would like to thank you, Richard, and all your team, for the patient, wise and kind way in which you facilitated the sale of our family house. My parents had bought it from Jackson-Stops nearly 50 years ago and so it was natural to return to Jackson-Stops when we were ready to sell.

The quality of your service was outstanding in every aspect, and you left no stone unturned in order to sell our house in the best possible way.

Your communications were great all the way through - keeping us posted regarding viewings and responding really quickly to any message that we sent to you. Also, you and your staff were very kind in your approach, and were sensitive to concerns that we had when we were preparing the house for sale.

You went "beyond the call of duty" on our behalf, and we are extremely grateful!

Dear Robert,

Both Susan and I would like to thank you most sincerely for achieving such a magnificent outcome for the sale of our old home. The price and the time it took were excellent. Thanks for your input and continued interest and support throughout. The photos you took were a great help too. We could hardly believe how well you did as we had been so disappointed with a previous attempt at selling with other agents. Nothing short of brilliant. Many thanks again. We wish you every success in the future.

Many thanks and kindest regards,

Susan and Chris

To Richard & your fantastic team!

We can't thank you enough for getting us there in the end - special thanks to Margaret who has the patience of a Saint!!
With heartfelt appreciation

Richard, I would like to take the opportunity to thank you for all your efforts in pursuing the sale. In fact I shudder to think how long the exercise might have taken without your experience and the controlled prodding you applied!

Many thanks and best wishes


Thank you for your amazing service with my purchase.

Dear Quentin,

I am writing to thank you very much indeed for all the work you did on Alastair's and my behalf in selling our brother's house. You did more than your fair share of negotiating and finding answers to endless questions, for which we are very grateful.

Dear Richard, Jan, et al,

Just a quick line to pass on our heartfelt gratitude to one and all for your sterling efforts regarding our move to Orlingbury. Richard you are a Stellar Estate Agent and an oasis of competent calm in the midst of our madness!

Best wishes

Heidi and Steve

Your personal assistance, guidance & support throughout the latter stages of the build project through to the sale has been exemplary & beyond all expectations. It made all the difference in having someone handling the sale who was able to empathise with both the property & my objectives, the sale price achieved was excellent but as you perceptively identified - it was never just about the money!! I think we can both walk away knowing a good job has been done on all fronts!!

With best wishes & again many thanks.

Dear Robert,

Claire and I just wanted to write to you and the team to say a huge thank you in making sure our house sale and move was as smooth as possible. As you are aware, we had the house on with another agent whose services were far from ideal. Upon instructing Jackson-Stops and Staff I can only say the transformation was startling. Your team have been extremely professional and friendly throughout. Our house viewings were well organised and the communication throughout the process was fantastic, especially when communication from the other side of the chain was extremely poor. This has been a big move for us and the family and we are grateful for your help in making it as easy as possible.

The service I experienced from the Jackson-Stops & Staff team as a purchaser was nothing short of exceptional. I was kept well informed throughout what typically is a stressful process. I would have no concerns in using Richard Jones and his team to sell or purchase a property in the future.

The service I experienced from the Jackson-Stops & Staff team as a purchaser was nothing short of exceptional. I was kept well informed throughout what typically is a stressful process. I would have no concerns in using Richard Jones and his team to sell or purchase a property in the future.

We would like take this opportunity to express our appreciation of the professionalism displayed by yourself, and your colleagues, from the outset of the marketing of our property. You have kept us in touch with everything that has been happening from the very beginning, including your views on the market in general. Having not previously experienced this, we have been extremely impressed with the level of communication and customer care provided by you. Again many thanks to all concerned.

Thank you Robert and team for all your hard work and professionalism in selling Appletree Cottage.

Just a quick note to say thank you to you and your team for the excellent service you have provided in selling our house. We have tried with two other agents without success so are delighted that you have helped us sell at a price that enables us to move forward with our plans for the future. It goes without saying that we will recommend your company to any friends looking to sell.

I think you have been really helpful & professional in the way you have managed this deal through, so thanks for that.

It was a great relief to finally complete on No. 8 last Friday. I wanted to write and thank you and your very efficient, conscientious team for all your hard work in finally finding a purchaser and keeping him interested during the intervening weeks! The fact that it has gone and I can now get on with my life is thanks to all of you and I am so grateful.

Thank you so much for all you did in helping us to sell Manfield House. We are both very grateful to you for your support and advice.

Dear Jackson-Stops

We would like to compliment your employees for the excellent service they provided us whilst we were searching a property to let.

We looked at 2 properties in July through your agent unfortunately we weren’t able to get them, however, we were amazed by such friendly and professional service by your employees, especially Jan Smart and Pat MacConnacher were outstanding.

Finally, we settled in Potterspury through a different agent but we felt that we should say thank you to your staff for the great customer service that they provided at the time. Thank you to you all (Jan, Pat, Sara, Angela), you were great.

I called earlier just to thank you personally for all your efforts selling our property. I was delighted with the service from all the team at Jackson Stops and the whole transaction was totally hassle free. Our property was not an easy property to sell, so we were both especially pleased that you managed to find us the 'perfect buyer' and we leave the village with many happy memories.

On behalf of Clare and myself, we wanted to say a BIG THANKYOU to everybody involved in the process of our house move. We really appreciated all your help, advice, cards & gift(s). It has been a pleasure dealing with you all, on both a professional and personal level.

Dear Richard, This is a quick note to say thank you so much to you and your team for all efforts and assistance in seeing us through our recent house sale and purchase. We are now well and truly settled in to Holly Cottage and had a lovely weekend enjoying the house and garden in the sun. You have all been nothing other than professional and efficient throughout and helped to make the whole process as smooth as it could have been. Please pass on our thanks to the team. With best wishes, Tim and Sam

We have now settled into our new home, which we purchased through you. From the very first phone call to arrange a viewing to the handing over of the keys of our very first home all the staff that we dealt with at Jackson-Stops were delightful. The first viewing agent was warm and did not hurry us, even though it was late on a Saturday. More importantly she was very informative about the house, the local area as well as the owners and neighbours, which really helped in the first instance. All the staff were helpful in arranging subsequent visits whether with the viewing agent or the vendors themselves. This was all dealt with efficiently and smoothly. Throughout the sale process you kept us informed at all times, which was amazing and guided us patiently through our first purchase. If we ever move again, we would definitely use you to sell the property and just hope that you have offices in the area we were moving to.

For now we hope to be very happy in the home that we purchased with all of your help and excellent service.
With the most difficult housing market and economic climate in living memory it is hardly surprising that our house sale took longer than we would all have hoped. However Richard and his team were persistent, supportive and remained focused throughout the process. They kept us informed and updated of interest and we had regular feedback from viewings which enabled us to positively respond to improve the chances of a sale. The ladies who showed interested parties around our house were excellent, as were the office team. The careful attention to detail of all the team meant that we were able to achieve a satisfactory price and a smooth transaction. We were very pleased with the service that we received and are only too sorry that JS&S do not cover the area to which we are relocating.

Thank you for dealing with our house sale so efficiently. Both Nigel and I said this afternoon that we had never had a house transaction go through so smoothly. We really appreciate how you kept us informed at every stage and it was so nice not to have to chase things along.

We would not hesitate to recommend your firm and please pass on our thanks to all that were involved in the transaction.

Dear Quentin

Thank you so much for your patience! We are delighted that the exchange has finally gone ahead and feel certain that we will be very happy at Annandale. Many thanks to all at Jackson-Stops and Staff for such professional and courteous service.
Now that we have settled in to our new home in Devon I’m writing with belated thanks to everyone at the Jackson-Stops Northampton Office for your help with our recent house sale. In particular, I’d like to thank Richard Jones whose knowledge, help and professionalism were of tremendous benefit throughout the process. Not the easiest of sales we have been involved with, but with Richard’s help everything slotted into place by the appointed hour to the satisfaction (and relief!) of all involved. I would have no hesitation in using Jackson-Stops again, and indeed, the service we received from your other offices while we were searching for our new home was of a similar high standard. I wouldn’t hesitate to recommend you to anyone seeking advice or guidance on property. Thank you and a Happy Christmas and prosperous New Year to you all.

I cannot recommend Jackson-Stops highly enough. Our house was for sale with another agent for 18 months with barely any interest. We dropped our price before changing to Jackson-Stops, but still, we had no increase in our viewings. In the week following our appointment of Jackson-Stops, with their new marketing, photos, fresh description but no further price change, we started to have a lot of interest in our house and two weeks later our first offer, which sadly fell through. Jackson-Stops marketing didn't stop there. The next month an article, not an advert, appeared in The Times about Northamptonshire villages, featuring a photo of our house and quoting Quentin Jackson-Stops about the county he lives in. In this most difficult of markets we were never more than 2 weeks without an acceptable offer on our house and we had nearly 30 viewings.

The offer that lead to our sale, when it came in, did not appear straight forward to us and we were very nervous. Jackson-Stops investigated every aspect of it and advised us based on their experience and knowledge of their business. Our initial skepticism was wrong and they were right. Additionally the buyers were gracious and acted with complete integrity throughout. The outcome was that in only four months the sale went through for the best offer of any we had received for our house.
Martin and I would like to thank you so much for being fantastic! We got there in the end!!! We have had a couple of days hard graft and it’s nearly killed us both but far less stressful than all the waiting around. I’m very, very happy here and thankfully the pets have not run away. Thanks again. Louise
Many thanks to you and your colleagues for securing a most satisfactory sale on our behalf. From the sunny day we met at Oak Leigh when you gave us such sound advice to completion today it has been an interesting learning curve! Thank you very much.
Thank you very much for your efforts, and assistance in our search; for what it's worth, the quality of properties and service from Jackson-Stops was outstanding, and we will certainly contact you when we are looking to buy next year.
Excellent service, friendly, professional. Not words that you would normally use to describe an estate agency. Richard Jones at Jackson Stops & Staff was all these and more. We cannot thank him enough for his help with our recent purchase.
Thank you for helping to make the purchase of our new house a pleasant and trouble-free experience. Your expert and professional advice throughout the process was extremely helpful and your rapid and efficient responses to our queries means that we would have no hesitation in recommending Jackson-Stops to others.
After over two years trying to sell my property (in total) and then renting and finally selling, it's finally been completed! It would be remiss of me not to take a few lines to thank everyone at Jackson-Stops in Northampton for all of the blood sweat and tears that has gone into this project. Everyone has been great to deal with and the professionalism on both the selling and rental side of things has been absolutely first class. You are all a credit to the Estate Agency profession! So, thanks again to everyone and thanks for everything.
We couldn't have done it without you! Thanks so much for guiding us through our house purchase with such efficiency, patience and humour. It was a challenging process to say the least and your calm approach really did help. It was a pleasure to deal with you and if we ever decide to move again (something I'm not sure we will be able to face for a while yet) we will certainly come and talk to you first. Please also pass our thanks on to Jan who was a much appreciated friendly voice on the end of the phone.
Having switched agents to Jackson-Stops to sell my father's house we were very impressed with their speed and professionalism.Richard gave us regular advice which subsequently worked and we were kept well informed at all times. We would have no hesitation in recommending Jackson-Stops.
I would like to express our grateful thanks to you and your team for the professional and sensitive way in which you administered our recent house sale and purchase.

Thank you for all your help with the sale of my mother's house.

I am grateful to Jackson Stops & Staff for making the sale of my mother's house a calm affair with no problems or complications. The agents were very pleasant and efficient, and the whole process was handled smoothly and confidently, culminating in a very successful sale, especially considering the current difficult times.
We just wanted to say a big thank you for everything you have done for us. We can’t tell you enough how much we appreciate your commitment to us and without your belief and support we would not have our beautiful home. Thank you to all the staff at Jackson-Stops, you have made our dream come true.

I wish to thank you and your colleagues for being really brilliant over the whole period of letting and sale. We are all most obliged to you all.

Best wishes to you and the team.

Dear Richard

May I thank you, Jan and everyone in your office that has had a hand in the sale of my house. Both my wife and I have been very impressed and appreciative of your professionalism and approach to the sale. We had mentally hoped for a timeline that ended in December for a sale, so you far exceeded our expectations. As we did, we knew that it doesn't take many people to see the house to appreciate it; just the right people.

Again, thank you so much, we will most certainly recommend your office to anyone that we know that might be thinking of buying or selling in the future.

We'd like to thank you and the team for all the help you've given us in recent months. We've greatly appreciated the efficient and professional way in which our business has been handled by Jackson-Stops.

Would you kindly give our thanks to June, who did such an excellent job, and to the team members at the Bridge Street office who have always been so helpful and so pleasurable to deal with?
We were delighted we chose Jackson-Stops to sell our house because from start to finish the experience was extremely professional and we were kept well informed at all times. We would have no hesitation in recommending Jackson-Stops to anyone.
It was lovely to see you after all the phone chats we have had over the last 10 months! Once again, huge thanks for all your efforts and extra special thanks for your consistent, respectful and dedicated approach to us and to our house sale. We really appreciated the way you looked after our interests at all times. It was most helpful that you kept us so well informed.

We both would like to take this opportunity to tell you how very impressed we were with your handling of the sale of The Grange in a very difficult market and economic period. Your office team were patient, considering all our calls and queries, and polite and helpful at all times. We must also send a big thank you to June with her unique and personal approach to the viewings.

As for your part Quentin, we feel that we owe you a very special thank you, without you we both know that we would have had a more stressful time and a much less successful outcome. Sharon and I have sold numerous houses in our time and are well placed to judge and need to let you know that for a million reasons, you are in our opinion, the best!
Just wanted to say thanks for all your help in getting us to a successful exchange...... you have done a great job for us in difficult market conditions and this is much appreciated by us both.
You did a sterling job from day one. The brochure was great and all your hard work paid off. Thank you again.
Thank you Richard and all your wonderful staff for all of the help, advice and assistance. I have and will recommend you every time.