Jackson-Stops’ London Group has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by clients.
Created by Feefo, a global reviews platform, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. This accreditation remains unique, as it is based purely on the interactions with real customers.
As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Jackson-Stops met the criteria of collecting reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.
Rachel Bowns, Director of Personnel, Training and Development at Jackson-Stops, commented: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to give great experiences to all our clients, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our clients. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”
Congratulating Rachel on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
